Information on the authenticity of customer reviews
We attach great importance to honest and reliable reviews of our products. Below, in accordance with the EU Omnibus Directive (Section 5b (3) UWG), we inform you how we ensure that the reviews displayed are authentic.
Origin of the reviews
The reviews shown on our product pages come from established sales and review platforms on which our products have been offered for many years:
- DaWanda (until its closure in 2018)
- Etsy
- Google Business
- Amazon
- Trusted Shops
Many of these reviews are also collected and displayed in a bundled form via the review platform Trustami.
Review and verification
Our customer reviews come from verified purchases on recognized marketplaces, each of which uses its own review and verification mechanisms. The link between the review and the actual purchase is established by the respective platform, not by us as the retailer.
Before publishing on our website, we manually review every imported review (plausibility, product relevance, exclusion of abusive content). Additional technical verification by our own shop is currently not carried out systematically.
Meaning of the labeling
- Customer review from a verified purchase on a recognized marketplace: The review was linked to a genuine purchase on the respective platform. Verification of the purchase is carried out by the marketplace in question, not by us as the retailer.
- Customer review: A checked, plausible review that was not necessarily submitted via our own online shop.
Note: Some older reviews could not always be assigned to a specific product with complete technical accuracy during import; in these cases, however, their content still refers to the product shown or to a functionally equivalent product from the same product family.
Our commitment
We publish no purchased or fabricated reviews. Our goal is an honest, unfiltered picture of our customers’ satisfaction—regardless of whether the purchase was made via a marketplace or directly in our shop.
If you notice a review that does not seem authentic, please contact us at info@sindibaba.de – we will review the case immediately.
This information is provided to ensure transparency regarding the authenticity of customer reviews in accordance with Section 5b (3) UWG (EU Omnibus Directive).
As of: October 2025